Every review answered. Every customer heard.
Your customers wrote. Write back.
Reply to every Google review in 10 seconds, in your own voice. Paste the review, pick one of three drafts, post it. Twelve social posts a month come with it.
No card. Plans from $39.99/month. Cancel whenever.
Tom R.
“Waited 40 minutes past my appointment and nobody told me why. The cut itself was great though.”
Built for anyone who gets reviewed: restaurants & cafés★hotels & vacation rentals★salons, barbers & spas★gyms & studios★car dealerships & auto repair★roofers & contractors★plumbers, electricians & HVAC★cleaners & landscapers★apartments & property managers★pet groomers & boarders★shops & boutiques★tours & experiencesand the agencies that run them.
One review. Two endings.
People read your reply before they call, book or walk in. Silence reads like you don't care. A good reply can turn a bad night into a comeback.
“Food was good but we waited 50 minutes and nobody came to check on us.”
No reply. Next person reading this picks the place down the street.
“Food was good but we waited 50 minutes and nobody came to check on us.”
Reply from the owner
Jess, I'm sorry. Fifty minutes with nobody checking in isn't how we want anyone's evening to go, and I'm glad the food still landed. I'd love to hear more: give me a call at (614) 555-0142. Maria
Set it up once. Write back forever.
- 1
Teach it your voice
Three minutes. Your business, your town, your tone, and how you sign off. Paste a couple of old replies if you want it to sound even more like you.
- 2
Paste the review
Copy any Google review in, tap the stars. Three different drafts land a few seconds later.
- 3
Post it back
Pick one, change a word if you like, paste it into Google. That's the whole job.
We've got your back. Especially on the one-stars.
Every draft is checked against your rules before you see it. If something slips through the AI, it gets caught and rewritten.
- It sounds like you.
- Your name, your sign-off, your way of talking. Three different drafts every time, so no two replies read the same.
- It keeps its cool on the one-stars.
- Apologizes, owns it, and invites the customer to call you. It won't argue, and it won't admit legal fault.
- It never promises what you didn't.
- No refunds, discounts or freebies unless you've said that's fine. Every draft is checked before you see it.
- It doesn't make things up.
- Only facts you or the customer gave. No invented prices, awards or staff names.
- It keeps private things private.
- Addresses, phone numbers and what someone paid never end up in a public reply.
- It shows up every month.
- Twelve social posts on the 1st, written for your kind of business, your town and the season.
Comes back every month
Twelve posts on the 1st. No blank page.
Seasonal ideas, local holidays and spotlights on what you actually sell, written for your town. Copy them into Facebook, Instagram or your Google profile, or hit regenerate on the ones you don't love.
No made-up stats, deals or testimonials. Ever.
Pumpkin season is officially here at Harbor Street Café. Our fall menu is back from today. Grab a seat by the window and treat yourself.
New week, fresh start. First class or hundredth, the Iron Peak coaches are here to cheer you on. See you on the floor.
Happy Thanksgiving from all of us at Bloom Hair Studio. Thank you for trusting us with your hair this year. Priya
Every car on our lot gets a full inspection before it's listed. Questions about a vehicle? The Lakeside Auto team is happy to walk you through it.
Don't take our word for it. Take a review.
Paste any Google review, yours or anyone's, and see what StarBack writes back. No sign-up, no strings. Three tries a day.
More than one business to look after?
Every branch, every client, every review.
Two plans for teams. Both include our most advanced AI, staff and manager logins, approvals, one inbox, monthly reports and an activity log.
Multi-Location
One business, several branches
Head office in Seattle with branches in Portland and Boise? Each branch gets its own details and voice. Staff only see their own branch, managers approve, and you see what everyone is doing.
- Staff limited to their own branch
- New branches copy your main location's voice
- Star summary and monthly report per branch
From $79.99/month (Standard) or $99.99/month (Pro), with 2 or 3 locations included.
Agency
Reviews for your client businesses
Run reviews for every client from one login, each in its own voice. Your juniors draft, your managers approve, and every client gets a tidy monthly report.
- A separate brand voice for every client
- Monthly client reports, sent automatically
- White-label: your agency's brand on reports
From $119.99/month (Standard) or $149.99/month (Pro), with 3 or 5 clients included.
Pick a plan. Get your evenings back.
Try every feature free for 2 days. No card needed.
🎉 Yearly pricing applied: save up to 20%
Standard
Save $120/yearEverything one business needs to answer every review.
Billed yearly at $479.88
- 100 AI reply drafts a month
- 1 business
- Shorter / warmer / more formal rewrites
- 12 social media posts every month
- Your tone, your sign-off, your rules
Pro
Save $120/yearOur most advanced AI for the most natural replies.
Billed yearly at $599.88
- Everything in Standard, plus:
- 3× the drafts: 300 AI replies a month
- Our most advanced AI, best on angry reviews
- Learns your style from replies you approve
- Tell the AI exactly what to change
- Replies in the customer's own language
- All 8 tones (Standard has 3)
- Star summary with month-by-month trend
- Higher-quality monthly social posts
2-day free trial with every feature · No card needed · Prices in USD · Sales tax added where required · Cancel anytime
You asked. We wrote back.
Does StarBack post to Google for me?
No, and that's on purpose. StarBack writes the drafts; you pick one and paste it into Google yourself. Nothing goes out under your name without you seeing it.
Will it sound like a robot?
Not if you give it two minutes. You pick a tone and can paste a few replies you've written before. It uses your name, your sign-off and your style, and gives you three options each time.
What about the nasty ones?
That's where it earns its keep. Calm, short, owns the problem and invites the customer to get in touch. It never offers refunds or discounts unless you allow it, and if a review mentions a lawyer or damage, you'll get a heads-up to check before posting.
What kinds of businesses is it for?
It shines wherever reviews pour in and decide where people spend: restaurants and cafés, hotels and vacation rentals, salons and spas, gyms, car dealerships and auto shops, roofers, contractors, plumbers, electricians and HVAC companies, cleaners and landscapers, apartment communities, pet services, shops and local experiences. It works for most other businesses too; just tell it what you do. One exception: doctors, dentists, therapists and law firms have strict privacy and professional rules about replying to reviews in public, so check with your professional body before using any reply tool.
What's in the monthly posts?
Twelve ready-to-post captions on the 1st of every month for Facebook, Instagram or your Google profile: seasonal ideas, local holidays and spotlights on what you actually offer. They arrive by email and in your dashboard.
We have several branches. Does that work?
Yes. Multi-Location (Standard or Pro, from $79.99/month) includes 2 locations on Standard or 3 on Pro (add more for $20/month each), each with its own details and voice. Staff at each branch only see their own branch, managers approve replies for all of them, the owner sees an activity log of what everyone did, and each branch gets a monthly report.
We're an agency. Can we run this for clients?
Yes. Agency (Standard or Pro, from $119.99/month) includes 3 client businesses on Standard or 5 on Pro (more for $20/month each), each with its own voice, plus team logins with manager approval, one inbox for every client and monthly reports you can send on. White-label reports are an add-on.
How does the trial work?
2 days free, every Pro feature, no card. Like it? Plans start at $39.99/month. Don't? Do nothing and it simply ends.
Standard or Pro?
Every type of plan (one business, Multi-Location and Agency) comes as Standard or Pro. Pro uses our most advanced writing model, which is noticeably better on tricky and angry reviews. It also learns your style from the replies you approve, lets you tell the AI exactly what to change, replies in the customer's own language, unlocks all 8 tones, adds a star summary with a monthly trend, and gives you 3× the drafts. Standard (from $49.99/month, or $39.99/month yearly) is plenty for most businesses. Switch any time.
Can I cancel?
Any time, in one click. You keep access until the end of what you've paid for, and you're never charged again.
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